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Technical Support

If sign-in is stuck, follow these simple steps.

Start from the top. If one step does not work, move to the next one.

Restart Google sign-in

This asks Google to show account selection and consent again, and it is the best first step before clearing local site data.

Try Google sign-in again

Open the page in a private window

If the account still does not sign in, open the game in a private window and try again. This helps when old browser data is stuck.

Clear site session data

Use this if Google keeps sending you back to the login screen or if an old browser session appears stuck.

Backup sign-in from support

If the normal sign-in screen is not working, enter your username and password here and try from this page.

Use the same username and password you normally use in the game.

Simple sign-in for Android / Samsung devices

If you are on a Samsung phone, Samsung Internet, or any Android browser and you keep getting bounced back to the login screen even though the sign-in seems to succeed, use this stripped-down page. It bypasses every setting that can break the session.

Open simple sign-in page